Solutions-focused and results-driven technical leader providing more than 20
years of hands-on IT architecture, systems administration, programming, and
business analysis experience. Offer track record of planning, designing, and
implementing technical solutions that support efficient and cost-effective
operations, not to mention meet unique business needs. Possess strong blend of
interpersonal and communication skills, coupled with acute analytical and
problem-solving abilities. Adaptable and forward-thinking professional who
effectively wears many professional hats. Lauded by peers and managers for
technical architecture successes and proactive leadership approach. Known for
leading award-winning technical teams, earning numerous citations in industry
publications. Core competencies include:
Change Management ♦ Project Management ♦ Process Improvement ♦ Consulting ♦ Strategic Planning
Needs Assessment ♦ Data Warehousing ♦ IT Infrastructure & Design ♦ Network Administration
IT Strategy
& Security ♦ Deployments & Migrations ♦ Presentations
♦ Customer Service
|
SERVERS |
HP, Dell, Sun and IBM Rack and Blade Servers and IBM 390 |
NETWORKING |
McData Director-class and edge-class SAN switches, Cisco IP switches, routers and optical networking ONS 15454 SONET switch, Cisco ASA firewalls, Juniper Netscreen VPN products, F5 Load Balancing |
OPERATING SYSTEMS |
Citrix, VMWare, Linux CentOS, Windows Vista, Windows 2003, Windows XP, Windows 2000, Windows NT 3.1, 3.5 and 4.0, Microsoft Windows 95, Microsoft LAN Manager, Novell Netware 3.12 & Older, Windows for Workgroups, Windows 3.1, and DOS. |
STORAGE |
EMC, Hewlett-Packard Enterprise-class SAN/Mainframe storage, StorageTek tape and storage libraries, NetApp, Local server attached storage |
ERP |
Oracle Financials, People Soft Human Capital |
DATABASE |
Microsoft SQL, Oracle, TeraData, DB2 |
INFRASTRUCTURE SERVICES |
Microsoft Active Directory, SUN ONE LDAP, Microsoft Exchange, Microsoft WINS, Microsoft DNS, Microsoft DHCP, Lucent QIP -- DNS and DHCP, Tivoli Enterprise Console, BMC Patrol, Legato Networker, Microsoft Mail, SNMP, Windows Management Interface -WMI |
APPLICATIONS |
Spark EA, XMind, Microsoft Office Suite 2007, Visio 2007, Microsoft Project, Mindjet Mindmanager, OpenOffice |
PROGRAMMING |
Ruby, Python, Perl, Visual Basic, Microsoft Test, Btrieve, Dataflex, Magic PC, Turbo C, Basic |
A value-added integrator focused on enhancing networks, Milestone serves IT clients in 4 main ways network appliances, consulting on IT Projects, training classes and managed services.
Providing High Availability consulting services to 3rd largest US brokerage firm in Charlotte, NC.
Collects, displays, stores, and analyzes data collected from software and equipment, with multimillion-dollar revenues and worldwide customers.
Provided US sales team with pre-sales technical support, and post-sales support. Transitioned into sales role upon exit of sales professionals. Developed sales presentations for products. Prospected and pursued leads and connections.
Developed successful response to RFP for equipment and services to monitor Quality of Experience (QoE) on Venezuelan telecom company’s network, demonstrating ways to proactively correct issues on newly implemented services (Internet and TV) while minimizing impact to their customers.
Performed as Solutions Architect defining solution and collecting data to respond to RFP; translated data to both English and Spanish.
Earned praise from company’s owner for enabling business to be competitive and gain recognition for its capabilities by addressing needs of customers.
Drove awareness within BaseN of need to refresh marketing materials and website, which translated into stronger presence and appeal to potential customers.
Global, family owned hospitality and travel company with 1,070+ hotels in 77 countries and 900+ restaurants in 60 countries.
Participated in various matrix organizations providing technical infrastructure knowledge. Performed as part of Enterprise Architecture group tasked with creating shareable infrastructure that could be utilized across all operating groups. Collaborated with Carlson Technical Architecture Committee (CTAC) and IT Council to determine and implement projects and associated budgets to support development of shared infrastructure. Conceived ideas, gathered requirements, formulated plan and project, gained buy-in, coordinated project plan and budget, completed approval processes, and served in lead role during implementation.
Designed and executed complete rework of user desktop environment that provided more consistent and predictable performance by redesigning network for Cornerstone, bringing all desktops to common software version, and by instituting version control over core set of software, operating system, and hardware.
Championed long-term vision strategy and guidelines for storage of data at Carlson, addressing servers and personal workstations.
Evaluated and compared vendor offerings presented to Carlson using strategy.
Launched and implemented project to back-up local disk on all workstations, on-site and remote, transforming local hard drives into managed assets and reducing need for file servers.
Published long-term strategy in book explaining how Storage Networking Industry Association (SNIA) models could be used to define strategy and vision that would benefit companies.
Achieved national recognition for work in designing and implementing “World’s Largest IP Storage Area Network” which used IP Ethernet as core to network, enabling redundancy, high availability, and remote back-up and off-site capabilities.
Earned citations in several notable magazine articles for solution’s capabilities.
Received invitations to speak at Storage Networking World, 2 Marcus Evans events, and SNIA event.
Programming company and provider of consultants to Mayo Clinic primarily for desktop and server support.
Delivered operations support for Microsoft LAN Manager Servers that were installed throughout Mayo campus, with token ring topology. Collaborated with team of other consultants and Mayo Clinic staff to identify and address technical needs.
Ensured consistent build of technology infrastructure and proper care for close to 80 servers by developing several installation documents to describe how to install servers and software updates.
Automated transition of users from 1 server to another when hardware and software updates were being performed by developing several batch files.
Non-profit corporation established to administer and distribute federal job training funds from Job Training Partnership Act.
Initially provided accounting and computer services, transitioning into full-time IT management role as company grew. Implemented and maintained computer systems to track participant eligibility, enrollment, participation, and placement into full-time job. Supervised 17 direct reports.
Assisted staff in administering training programs and providing better services to participants by writing new application using Magic software.
Enabled staff to use data uploaded into statewide system for daily work and integrated application with state-supplied system to facilitate data upload requirements.
Developed several versions of application, with final version being early client/server application using Btrieve Database on Novell server.
Used application to enroll and track all individuals participating in any of SEMNPIC job training programs.
Installed and maintained Novell LAN at SEMNPIC that was purchased by state of Minnesota; this early Novell network was actually dedicated hardware and used Motorola processing chip and was one of first Novell LANs installed in Minnesota.
Bachelor of Arts, Business Administration:Luther College
The Open Group Architecture Framework (TOGAF) Certified V8
Information Technology Infrastructure Library (ITIL)
Foundation Certificate in IT Service Management, March 2007
ITIL Version 3 Foundation Bridge Examination, June 2008
Microsoft Certified Professional + Internet
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